HP Spectre x360 13.5 AMD Fingerprint Not Working Windows 11: Fix

The HP Spectre x360 13.5 AMD is a premium convertible with a fingerprint reader built into the power button for Windows Hello sign-in. When the fingerprint reader stops working on Windows 11, the convenience of biometric login is lost. This guide covers every cause and fix for the Spectre x360 13.5 AMD fingerprint reader.

Why HP Spectre x360 13.5 AMD Fingerprint Is Not Working

Goodix Fingerprint Driver Missing or Outdated

The HP Spectre x360 13.5 AMD uses a Goodix fingerprint sensor integrated into the power button. This sensor requires the Goodix fingerprint driver validated by HP for Windows 11. When Windows Update replaces the HP-validated driver with a generic HID driver, the fingerprint reader may stop responding to touch or fail to complete Windows Hello enrollment. The Device Manager shows the sensor present but Windows Hello fingerprint is unavailable.

Power Button and Fingerprint Sensor Conflict After Windows Update

Because the fingerprint sensor is built into the power button on the Spectre x360 13.5 AMD, there is an HP driver component that manages both the power button actions and the fingerprint scanning. After a Windows 11 update, these two functions can enter a conflict state. Signs that this is the cause include:

• Power button works normally to wake or sleep the laptop
• Fingerprint scanning produces no response when touched
• Windows Hello settings show fingerprint as unavailable even though Device Manager shows no error
• Issue began immediately after a cumulative Windows 11 update

HP Privacy Settings Blocking Fingerprint Access

HP installs HP Privacy Settings and HP Sure Sense on Spectre x360 13.5 AMD models. These security applications can restrict access to biometric hardware if a security policy changes or the software detects an environment where biometric authentication is not permitted. Updating HP Privacy Settings and verifying biometric access is enabled resolves this in most cases.

How to Fix HP Spectre x360 13.5 AMD Fingerprint Not Working

Step 1: Reinstall Goodix Fingerprint Driver from HP Support

1. Go to the HP support website and search for your Spectre x360 13.5 AMD model.
2. Under Drivers and Downloads, find the Fingerprint Driver or Goodix Driver for Windows 11.
3. Open Device Manager and expand Biometric Devices.
4. Right-click the Goodix fingerprint sensor and select Uninstall Device, checking the box to delete driver software.
5. Restart the laptop.
6. Run the HP Goodix fingerprint driver installer.
7. Restart again and attempt Windows Hello fingerprint enrollment in Settings.

Step 2: Remove and Re-enroll Fingerprints

Go to Settings, Accounts, Sign-in options, Fingerprint recognition. Click Remove to delete all stored fingerprint data. Restart the laptop. After reboot, click Set up under Fingerprint recognition and follow the enrollment wizard. Touch the fingerprint sensor on the power button slowly and deliberately, covering all angles of your fingertip as instructed. Complete all scans before lifting.

Step 3: Update HP Support Assistant and HP Privacy Settings

Open HP Support Assistant and install all available HP software and driver updates. Also open the Microsoft Store and update HP Privacy Settings if it is listed. After updating, restart and check Settings, Accounts, Sign-in options to verify fingerprint recognition is now available. If a HP privacy policy had blocked biometric access, the update restores it.

My Spectre x360 13.5 fingerprint stopped working after a Windows update. Reinstalling the Goodix driver from HP support and re-enrolling fixed it completely. The power button fingerprint sensor is the trickiest one to fix. — Rachel P., HP Spectre x360 13.5 AMD user

Frequently Asked Questions

Is the fingerprint sensor on HP Spectre x360 13.5 AMD in the power button?

Yes. The HP Spectre x360 13.5 AMD integrates the Goodix fingerprint sensor directly into the power button. Pressing the power button to wake the laptop also scans the fingerprint automatically for instant Windows Hello sign-in without needing to press a separate key or button. This design provides both convenience and a clean look without an extra fingerprint reader on the palmrest.

Can the HP Spectre x360 13.5 AMD also use face recognition for Windows Hello?

Yes on models with an IR camera. The Spectre x360 13.5 AMD ships with an HP True Vision camera that includes IR capability on select configurations. With the IR camera, Windows Hello facial recognition is available alongside fingerprint login. You can set up both in Settings, Accounts, Sign-in options and use whichever is most convenient at any time.

Why does the fingerprint sensor sometimes require multiple attempts on Spectre x360 13.5?

Multiple failed attempts before successful recognition usually means the fingerprint enrollment needs more scan data. Re-enroll the fingerprint, adding all required scans plus additional scans at different angles. Windows Hello accepts up to 10 scan positions per finger. Also clean the power button surface with a dry cloth to remove oils that can reduce sensor accuracy.

Does HP Spectre x360 13.5 AMD fingerprint work on the login screen before Windows loads?

No. The Goodix fingerprint sensor works only after Windows begins loading and the Windows Hello biometric service initialises. At the BIOS or pre-boot stage, the fingerprint sensor is not active. For pre-boot authentication, the HP BIOS password and TPM-backed credentials are used instead of biometrics.

Conclusion

HP Spectre x360 13.5 AMD fingerprint not working on Windows 11 is most often caused by a missing Goodix driver, a power button sensor conflict after a Windows update, or HP privacy settings blocking biometric access. Reinstall the Goodix fingerprint driver from HP support, remove and re-enroll fingerprints, and update HP Support Assistant and HP Privacy Settings. These steps resolve fingerprint reader failures on the Spectre x360 13.5 AMD in most cases.