HP OMEN 16 — USB-A Ports Not Working Fix
Disable USB Selective Suspend Most common
Search “Power plan” → Change plan settings → Change advanced power settings → USB settings → USB selective suspend setting → set to Disabled. This stops Windows from cutting power to USB ports to save energy.
Reinstall AMD USB Host Controller Driver
Device Manager → Universal Serial Bus controllers → uninstall AMD USB 3.10 eXtensible Host Controller. Restart. Windows reinstalls, or download the latest from HP Support for OMEN 16.
Update AMD Chipset Driver
Download the AMD Chipset Software from HP Support or AMD directly. This package updates USB controller firmware embedded in the chipset and often fixes port detection issues after Windows updates.
“Disabling USB selective suspend fixed all USB-A ports on my HP OMEN 16 immediately. Took less than 2 minutes.” — Azlan, Putrajaya
Common questions
Do USB devices still charge when ports stop transmitting data?
Sometimes. Selective suspend cuts data but may keep 500mA charging active. If charging also stopped, the controller needs a driver reinstall.
Will a USB hub help detect devices?
A powered USB hub can bypass port power issues temporarily, but the root driver or settings cause still needs to be fixed.
Is this covered under HP warranty?
If hardware failure is confirmed after driver fixes fail, contact HP Support. USB port hardware failure is covered under the standard warranty.
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Leave a Reply