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Dell XPS 13 Plus 9320 Intel Core i7 1360P Webcam Not Working Fix Windows 11

Dell XPS 13 Plus 9320 — Webcam Not Working

Why it happens

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Windows 11 update replaced the Intel IPU6 camera driver with a generic HID driver

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Camera access blocked by Windows 11 privacy settings after a policy update

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Camera device disabled in Device Manager due to a driver conflict

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Corrupted Intel IPU6 firmware package requiring a clean reinstall

Dell XPS 13 Plus 9320 webcam not working fix Windows 11

How to fix

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Enable Camera access: Settings → Privacy and security → Camera → turn on Camera access

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Uninstall camera in Device Manager (Cameras section), restart — Windows will detect and reinstall

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Download and install the Intel IPU6 Camera driver from Dell Support for XPS 13 Plus 9320

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Install Dell Peripheral Manager from Dell Support if camera driver alone does not resolve the issue

“Reinstalling the IPU6 driver from Dell Support fixed my XPS 13 Plus camera. The generic Windows driver does not work with this model.” — Farouk, Kuala Lumpur

Intel IPU6 camera driver Dell XPS Windows 11 Device Manager
Dell XPS 13 Plus 9320 Windows 11 driver fix webcam
About the Author
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.

Frequently Asked Questions

Why is the webcam not working on Dell XPS 13 Plus 9320?

The Dell XPS 13 Plus 9320 uses an IPU6 camera controller. After some Windows 11 updates the IPU6 camera driver is replaced by a generic version that does not support the hardware. Reinstalling the Dell-specific IPU6 driver resolves this.

How do I enable the camera on Dell XPS 13 Plus 9320?

Go to Settings → Privacy and security → Camera and turn on Camera access. Also confirm the camera is not disabled in Device Manager under Cameras.

Does the Dell XPS 13 Plus 9320 have a physical camera shutter?

No. The XPS 13 Plus 9320 does not have a physical privacy shutter. Camera access is controlled entirely through software in Windows 11 privacy settings and the camera driver.

Which camera driver does Dell XPS 13 Plus 9320 use?

The XPS 13 Plus 9320 uses the Intel IPU6 camera driver. Download it from Dell Support under the XPS 13 Plus 9320 driver page, listed in the Camera or Video category.

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