HP EliteBook 845 G11 AMD Ryzen 7 Pro 8840U Webcam Not Detected Fix Windows 11

Check the physical privacy shutter Check first

Slide the privacy shutter switch on the display bezel to the fully open position. A closed shutter causes a black screen in any app and makes the camera appear missing in Device Manager.

Enable camera in Windows privacy settings

Settings → Privacy and security → Camera → turn on Camera access and allow your app. A Windows update may have reset this permission.

Reinstall AMD ISP Camera and HP Universal Camera Driver

Download both drivers from HP Support for EliteBook 845 G11. Uninstall existing camera drivers in Device Manager first, then install HP-supplied drivers in order: ISP driver first, then Universal Camera Driver.

Why is the webcam not detected on HP EliteBook 845 G11?

The HP EliteBook 845 G11 uses an AMD-based ISP camera controller. After a Windows 11 update, the camera ISP driver may be replaced by an incompatible version, causing the webcam to disappear from Device Manager.

Does HP EliteBook 845 G11 have a privacy shutter?

Yes. The HP EliteBook 845 G11 has a physical camera privacy shutter. Ensure the slider above the camera is in the open position. A red indicator or blank spot indicates the shutter is closed.

Which camera driver should I use for HP EliteBook 845 G11?

Download the AMD ISP Camera Driver and HP Universal Camera Driver from HP Support for the EliteBook 845 G11. Install both for full camera functionality including Windows Hello facial recognition.

Can HP Wolf Security block the webcam on EliteBook 845 G11?

Yes. HP Wolf Security enterprise policies can disable the camera for security compliance. If the laptop is managed by IT, the camera may be intentionally blocked. Check with your IT administrator.