HP EliteBook 860 G11 Intel Core Ultra 7 155U Webcam Black Screen Fix Windows 11

Check the Privacy Shutter

Slide the physical shutter above the camera to the fully open position. A closed shutter causes a black screen in all camera apps. This is the most common cause of a sudden black camera image on the EliteBook 860 G11.

Enable Camera in Privacy Settings

Settings → Privacy and security → Camera. Ensure Camera access is On and your app is allowed. A Windows 11 update can reset these permissions silently.

Reinstall Intel IPU6 Camera Driver

HP Support → EliteBook 860 G11 drivers → Camera section. Download Intel IPU6 Camera Driver. Uninstall the existing camera driver in Device Manager, then install the HP version. Restart.

Update HP Universal Camera Driver

Also download and install the HP Universal Camera Driver from HP Support alongside the IPU6 driver. Both are required for full camera functionality including the 5MP IR sensor used for Windows Hello on the EliteBook 860 G11.

Why does the webcam show a black screen on HP EliteBook 860 G11?

The HP EliteBook 860 G11 uses an Intel IPU6 camera controller. A Windows 11 update can replace the Intel IPU6 driver with a generic version, causing apps to detect the camera but show only a black image.

How do I fix a black camera image on HP EliteBook 860 G11?

Download and reinstall the Intel IPU6 Camera driver from HP Support for the EliteBook 860 G11. The HP-supplied version includes tuning data for the specific image sensor and fixes the black image issue.

Does the HP EliteBook 860 G11 have a privacy shutter?

Yes. The HP EliteBook 860 G11 has a physical camera privacy shutter. Check that the shutter slider above the webcam is in the open position. A closed shutter shows a black image in any camera app.

Can HP Wolf Security block the camera on EliteBook 860 G11?

Yes. HP Wolf Security enterprise policies can disable the camera at the hardware level. If the laptop is managed by an IT department, contact your administrator to check camera policy settings.