The HP ProBook 455 G10 fingerprint sensor is listed in Device Manager with a yellow warning or shown as an unknown device. The AMD Ryzen 5 7530U model uses a Goodix fingerprint controller. A Windows 11 update often removes the HP-supplied biometric driver, breaking Windows Hello fingerprint login.
Run HP Support Assistant Updates Easiest fix
Open HP Support Assistant → My devices → Updates → Check for updates. HP Support Assistant will detect the missing Goodix fingerprint driver and offer to install it. This is the fastest and safest way to restore the fingerprint driver on the ProBook 455 G10.
Download Fingerprint Driver from HP Support
Go to HP Support, enter your ProBook 455 G10 serial number. Under Driver — Security filter, download the Goodix Fingerprint Software. Run the installer with administrator rights and restart. Device Manager should then show the Goodix fingerprint sensor correctly.
Check Windows Biometric Service
Press Win + R → services.msc. Find Windows Biometric Service → confirm it is Running and set to Automatic. If stopped, right-click → Start. This service is required for fingerprint driver communication with Windows Hello.
Enroll Fingerprints After Driver Reinstall
Settings → Accounts → Sign-in options → Windows Hello Fingerprint → Remove all stored prints first. Then click Set up to enroll new fingerprints. Swipe each finger multiple times when prompted for the best recognition accuracy.
“HP Support Assistant found and installed the Goodix driver automatically for my ProBook 455 G10. Fingerprint login was back within 5 minutes.” — Rafidah, Alor Setar
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Leave a Reply