HP Pavilion 15 EG3 Intel Core i7-1355U Bluetooth Keeps Disconnecting Fix

The HP Pavilion 15 EG3 supports Bluetooth for connecting wireless headphones, mice, keyboards, and other accessories. When Bluetooth devices keep disconnecting unexpectedly, it disrupts audio playback, input devices, and file transfers.

This guide walks through the most effective fixes for Bluetooth disconnecting on the HP Pavilion 15 EG3 with the Intel Core i7-1355U processor.

Why Bluetooth Keeps Disconnecting

• Outdated Intel Bluetooth driver
• Windows power management suspending the Bluetooth adapter
• Radio frequency interference from nearby devices or Wi-Fi
• Paired device firmware outdated or battery critically low
• Corrupted Bluetooth pairing data

Step-by-Step Fixes

Fix 1: Update the Bluetooth Driver

An outdated Intel Wireless Bluetooth driver is the most common cause of random disconnections:

1. Open Device Manager and expand Bluetooth.
2. Right-click Intel Wireless Bluetooth and select Update driver.
3. For the best results, visit the HP Support page and enter your product number to download the correct Bluetooth driver package.
4. Install and restart.

Fix 2: Disable Power Management for the Bluetooth Adapter

Windows may cut power to the Bluetooth adapter to save energy:

1. In Device Manager, right-click the Bluetooth adapter and select Properties.
2. Go to the Power Management tab.
3. Uncheck Allow the computer to turn off this device to save power.
4. Click OK and test.

Fix 3: Remove and Re-Pair the Device

Corrupted pairing data can cause persistent disconnections:

1. Open Settings > Bluetooth & devices.
2. Click the three-dot menu next to the problematic device and select Remove device.
3. Put the device back into pairing mode and re-pair it from scratch.
4. Test connection stability after re-pairing.

“Disabling the power management option for the Bluetooth adapter in Device Manager stopped the dropouts completely. My wireless headphones now stay connected all day.”
— Nurul Huda, teacher

Fix 4: Reduce Wi-Fi Interference

Bluetooth and Wi-Fi share the 2.4GHz radio band, which can cause interference:

• Switch your router to 5GHz or 6GHz and connect the laptop to that band.
• In the Wi-Fi adapter advanced settings in Device Manager, disable Bluetooth Collaboration or enable Bluetooth AMP if available.
• Keep the Bluetooth device closer to the laptop to improve signal strength.

Fix 5: Run the Bluetooth Troubleshooter

Windows includes a built-in Bluetooth troubleshooter:

1. Open Settings > System > Troubleshoot > Other troubleshooters.
2. Click Run next to Bluetooth.
3. Apply any recommended fixes and reconnect the device.

Frequently Asked Questions