ASUS Zenbook S 13 OLED UM5302 • AMD Ryzen 7 6800U • Windows 11
Fingerprint Not Enrolling in Windows Hello Fix
The ASUS Zenbook S 13 OLED UM5302 features an integrated fingerprint reader in the power button for Windows Hello authentication. When Windows Hello says the fingerprint sensor is not available, or enrollment fails midway through, the issue is usually a TPM state conflict, a corrupted Windows Hello database, or a missing Goodix fingerprint driver.
Fix 1: Remove and Re-enroll Fingerprint
Go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello). Click Remove to delete all prints. Restart the laptop. Open Sign-in options again and click Set up. Enroll using slow, deliberate taps covering different orientations of your fingertip.
Fix 2: Update Goodix Fingerprint Driver
The Zenbook S 13 OLED UM5302 uses a Goodix fingerprint sensor. Visit ASUS Support, search for the UM5302, and download the Fingerprint Sensor driver (Goodix). Install and restart before attempting to re-enroll.
Fix 3: Restart Windows Biometric Service
Press Win + R, type services.msc, find Windows Biometric Service, right-click and select Restart. Ensure startup type is Automatic. A stopped or hung biometric service causes Windows Hello to report the sensor as unavailable even when hardware is fully functional.
- If restarting the service fails, try stopping it, deleting the folder
C:\Windows\System32\WinBioDatabase, then starting the service again to rebuild the database - Verify TPM 2.0 is enabled in BIOS under Advanced > Trusted Computing > TPM State
Fix 4: Update BIOS
ASUS has released BIOS updates for the UM5302 that fix fingerprint sensor initialization timing on AMD Ryzen 6000 series platforms. Check MyASUS or ASUS Support for the latest BIOS and install it while plugged in.
“My Zenbook S 13 OLED kept stopping fingerprint enrollment at 70%. Restarting the Windows Biometric Service via services.msc and then trying again worked perfectly on the first attempt.” — Aishah Kadir, research assistant
Frequently Asked Questions
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Why does the ASUS Zenbook S 13 OLED UM5302 fingerprint enrollment keep failing?
Enrollment failures on the UM5302 are usually caused by a stopped Windows Biometric Service, a corrupted WinBio database, or an outdated Goodix fingerprint driver. Restart the Windows Biometric Service and update the Goodix driver from ASUS Support before attempting to re-enroll.
Where is the fingerprint reader on the ASUS Zenbook S 13 OLED UM5302?
The fingerprint reader is integrated into the power button on the right side of the keyboard. It reads your fingerprint when you press the power button to wake or log in, combining two functions into one button for a clean design.
Does the Zenbook S 13 OLED UM5302 support Windows Hello facial recognition?
No. The UM5302 does not include an IR camera, so Windows Hello facial recognition is not supported. The fingerprint sensor in the power button is the only biometric login option available on this model.
Can I register multiple fingerprints on the ASUS Zenbook S 13 OLED UM5302?
Yes. Windows Hello allows enrolling up to 10 fingerprints on a single account. You can add prints from different fingers by clicking Add a finger in Settings > Accounts > Sign-in options > Fingerprint recognition. Adding multiple fingers improves login reliability in different hand orientations.
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