HP OmniBook Ultra 14b: Fingerprint Not Working Fix
AMD Ryzen AI 9 HX 375 • Windows 11 • Business Ultrabook
The HP OmniBook Ultra 14b is a premium AI-focused business ultrabook powered by the AMD Ryzen AI 9 HX 375 (Strix Point) processor. Its fingerprint reader enables Windows Hello biometric authentication. When the fingerprint sensor is unresponsive, fails to enroll, or reports as unavailable, the cause is usually a driver issue, a stopped Windows Biometric Service, or a TPM state problem.
Remove and Re-enroll Fingerprint Start here
Go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello). Click Remove to delete all enrolled fingerprints. Restart the laptop fully. Open Sign-in options again and click Set up. During enrollment, tap each fingerprint target slowly and from multiple angles for best results on the OmniBook Ultra 14b sensor.
Restart Windows Biometric Service
Press Win + R, type services.msc. Find Windows Biometric Service, right-click and select Restart. Ensure startup type is set to Automatic. A stopped or crashed biometric service causes Windows Hello to report the fingerprint sensor as unavailable even when the hardware is physically functional.
Update Fingerprint Sensor Driver
Visit HP Support, search for the OmniBook Ultra 14b, and download the latest Fingerprint Sensor driver. The Ryzen AI 9 HX 375 platform uses a new security architecture that requires specific HP-validated fingerprint drivers. A generic or outdated driver may prevent sensor initialization entirely on this AI PC platform.
Verify TPM 2.0 Status in BIOS
Restart and press F10 to enter HP BIOS Setup Utility. Navigate to Security > TPM Configuration and confirm TPM Device is set to Available and TPM State is Enabled. Windows Hello biometrics require TPM 2.0. If TPM is disabled or in a clear state, fingerprint enrollment will fail with a security initialization error.
“My HP OmniBook Ultra 14b fingerprint stopped working after a Windows update. The Windows Biometric Service had stopped running. Restarting it via services.msc and re-enrolling my fingerprint fixed it immediately.”
— Roszaini Mohd Amin, senior procurement officer
Frequently Asked Questions
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Why is the HP OmniBook Ultra 14b fingerprint sensor not working?
Common causes are the Windows Biometric Service being stopped, an outdated or generic fingerprint driver not compatible with the Ryzen AI 9 HX 375 security architecture, TPM 2.0 being disabled in BIOS, or corrupted Windows Hello enrollment data. Restart the biometric service, update the driver from HP Support, and verify TPM is enabled in BIOS.
Does the HP OmniBook Ultra 14b support Windows Hello facial recognition?
Yes. The HP OmniBook Ultra 14b includes an IR camera for Windows Hello facial recognition in addition to the fingerprint sensor. Both biometric authentication methods can be set up simultaneously in Settings > Accounts > Sign-in options for maximum login flexibility and redundancy.
What is the AMD Ryzen AI 9 HX 375 in the HP OmniBook Ultra 14b?
The AMD Ryzen AI 9 HX 375 is part of AMD Strix Point, featuring Zen 5 CPU cores, RDNA 3.5 integrated graphics, and an AMD XDNA 2 Neural Processing Unit (NPU) delivering 50+ TOPS of AI performance. It enables AI-accelerated features in Windows 11 Copilot+ PC applications including background blur, live captions, and intelligent power management.
Can I use both fingerprint and PIN on the HP OmniBook Ultra 14b?
Yes. Windows Hello supports multiple authentication methods simultaneously. You can enroll fingerprints, set up facial recognition, and maintain a PIN as a fallback. If the fingerprint sensor is temporarily unavailable, Windows will fall back to PIN or facial recognition automatically without requiring a password.
Leave a Reply