Windows 11
The HP OMEN 16 is a performance gaming laptop with the Intel Core i7-13700HX and an NVIDIA GeForce RTX 4070 discrete GPU. When the display refresh rate cannot be changed in Display settings — the option is grayed out, shows only one value, or changes do not apply — the NVIDIA driver and display settings need attention. The OMEN 16 uses a 165Hz or 240Hz display depending on configuration.
Fix 1 — Check MUX Switch Mode
Open OMEN Gaming Hub > Performance > MUX Switch. If the HP OMEN 16 is in Hybrid Mode (iGPU routing), the display may be limited to the iGPU-supported refresh rate, not the full 165Hz or 240Hz. Switch to Discrete GPU Mode and restart. In Discrete GPU Mode, display output routes directly from the RTX 4070, enabling the full native refresh rate of the OMEN 16 display.
Fix 2 — Update NVIDIA Driver
Visit HP Support and download the latest NVIDIA GeForce RTX 4070 driver for the OMEN 16 with Core i7-13700HX. Install via the Custom option with a clean install. An outdated or corrupted NVIDIA driver can fail to report the full supported refresh rate list to Windows, causing the settings dropdown to appear incomplete or grayed out.
- In the NVIDIA Control Panel > Display > Change resolution, also check if the full refresh rate list is available
- If only 60Hz is listed in NVIDIA Control Panel, the driver is not reading the display EDID correctly
- Try disconnecting any external monitors temporarily and check if the refresh rate list restores for the built-in display
Fix 3 — Use NVIDIA Control Panel to Force Refresh Rate
Open NVIDIA Control Panel > Display > Change resolution. In the Customize section, click Customize and then Create Custom Resolution. Enter the native resolution (1920×1080 or 2560×1440) and the target refresh rate (165 or 240). Save and apply. Custom resolution entries override Windows Display settings limitations and allow you to force the correct refresh rate when the standard settings panel restricts selection.
Fix 4 — Reinstall OMEN Gaming Hub
The OMEN Gaming Hub controls the MUX Switch and GPU performance modes. A corrupted OMEN Gaming Hub installation can interfere with display settings management. Uninstall OMEN Gaming Hub via Apps and features, restart, and reinstall from HP Support or the Microsoft Store. Ensure OMEN Gaming Hub is updated to the latest version after reinstalling.
“My HP OMEN 16 was stuck at 60Hz for weeks. The MUX Switch was set to Hybrid Mode, limiting the display to iGPU refresh rates. Switching to Discrete GPU Mode in OMEN Gaming Hub and restarting restored the full 165Hz option.”
— Mohd Fitri Hizam, network engineer
Frequently Asked Questions
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Why is the HP OMEN 16 display refresh rate stuck at 60Hz?
The most common cause is the HP OMEN 16 MUX Switch being set to Hybrid Mode. In Hybrid Mode, display output routes through the Intel iGPU, which may limit the available refresh rates below the panel maximum. Open OMEN Gaming Hub, switch to Discrete GPU Mode, and restart to access the full 165Hz or 240Hz refresh rate. Also update the NVIDIA driver from HP Support.
What display does the HP OMEN 16 Intel Core i7-13700HX have?
The HP OMEN 16 with Core i7-13700HX is available with 1080p at 165Hz or 1440p at 165Hz or 240Hz display options, depending on the configuration. All display variants use IPS technology. The 240Hz panel is designed for competitive gaming at high frame rates where the RTX 4070 can sustain 200+ FPS at 1080p settings.
Does the HP OMEN 16 support G-SYNC?
The HP OMEN 16 with NVIDIA RTX 4070 supports NVIDIA G-SYNC Compatible via Adaptive Sync. Enable G-SYNC in NVIDIA Control Panel under Display > Set up G-SYNC. In Discrete GPU Mode, the full G-SYNC range is available for the built-in display. In Hybrid Mode, G-SYNC functionality may be limited depending on the iGPU and driver configuration.
What is the HP OMEN 16 MUX Switch?
The HP OMEN 16 MUX Switch (Multiplexer Switch) allows the display to output directly from the NVIDIA RTX 4070 discrete GPU in Discrete GPU Mode, or through the Intel iGPU in Hybrid Mode. Discrete GPU Mode eliminates the iGPU rendering bottleneck, improving frame rates by 10-15% but reducing battery life. Hybrid Mode preserves battery for non-gaming use. Switch is in OMEN Gaming Hub under Performance.
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