ASUS Zenbook Pro 14 OLED UX3402 • Intel Core i7-1360P • Windows 11
ScreenPad Plus Not Working Fix
The ASUS Zenbook Pro 14 OLED UX3402 features a secondary ScreenPad Plus display — a 12.65-inch secondary touchscreen below the keyboard. When ScreenPad Plus does not turn on, shows a black screen, or is not detected as a second display, the fix involves the ASUS ScreenXpert software, display driver, and secondary display toggle.
Fix 1: Toggle ScreenPad Plus with Fn + F6
Press Fn + F6 on the Zenbook Pro 14 OLED keyboard. This key combination toggles the ScreenPad Plus secondary display between on and off. If the ScreenPad was turned off to conserve battery, this is the only step needed. The ScreenPad Plus also has a physical button above the top-right corner of the touchpad area on some configurations.
Fix 2: Reinstall ASUS ScreenXpert
Uninstall ASUS ScreenXpert via Apps and then reinstall it from the ASUS Support page for the Zenbook Pro 14 OLED UX3402. ScreenXpert is the application layer that manages ScreenPad Plus content and interaction. Without it, the secondary display may be detected by Windows but show only a blank or unconfigured screen.
Fix 3: Check Display Settings for Secondary Screen
Right-click the desktop and open Display settings. Scroll down and click Detect if the ScreenPad Plus is not shown as a second display. If it appears, click on it and set it to Extend these displays. The ScreenPad Plus is a secondary Windows display and requires Extend mode to function as an interactive workspace.
- If the ScreenPad Plus appears in Display settings but shows black, check the brightness slider for that display (it may be at zero)
- Set the ScreenPad Plus brightness via its dedicated slider in Display settings or in ScreenXpert
Fix 4: Update Intel Iris Xe Driver
Visit ASUS Support, search for the Zenbook Pro 14 OLED UX3402, and install the latest Intel Iris Xe Graphics driver. The Intel Core i7-1360P Iris Xe GPU drives both the main OLED display and the ScreenPad Plus. An incompatible driver can cause the ScreenPad Plus to be incorrectly initialized and appear non-functional after a Windows Update.
“My Zenbook Pro 14 OLED ScreenPad Plus went black after a Windows update. Reinstalling ASUS ScreenXpert from ASUS Support and updating the Intel Iris Xe driver restored the ScreenPad Plus display and all its touch gestures.” — Liyana Mohd Rashid, UX designer
Frequently Asked Questions
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.
Why is the ASUS Zenbook Pro 14 OLED UX3402 ScreenPad Plus not working?
The ScreenPad Plus may be toggled off via Fn + F6, which is the most common cause. Press Fn + F6 to enable it. If still dark, reinstall ASUS ScreenXpert from ASUS Support for the UX3402, verify the ScreenPad Plus appears as a second display in Windows Display settings, and update the Intel Iris Xe driver. Set brightness via Display settings as the ScreenPad Plus brightness defaults to zero after reinstallation.
What is the ASUS ScreenPad Plus on the Zenbook Pro 14 OLED UX3402?
The ScreenPad Plus is a secondary 12.65-inch IPS touchscreen display positioned below the main keyboard on the Zenbook Pro 14 OLED UX3402. It functions as a second Windows display and supports touch input, app pinning via ScreenXpert, and specialized widgets. It is particularly useful for video editing timelines, reference images, and application palettes while working on the main 14-inch OLED display.
Can the ASUS ScreenPad Plus run apps independently?
Yes. Via ASUS ScreenXpert, you can pin specific apps or widgets to the ScreenPad Plus that remain independent of the main display. You can also simply drag any Windows application window to the ScreenPad Plus as it is a standard Windows extended display. ScreenXpert provides additional ScreenPad-specific layouts and utilities beyond standard Windows multi-display behavior.
Does the ScreenPad Plus affect battery life on the Zenbook Pro 14 OLED UX3402?
Yes. Running the ScreenPad Plus as a secondary display consumes additional battery power from the Intel Iris Xe GPU driving two displays simultaneously. ASUS estimates approximately 10-15% battery life reduction with the ScreenPad Plus active compared to ScreenPad off mode. Use Fn + F6 to disable the ScreenPad Plus when on battery power and not actively using it.
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