LENOVO · THINKPAD X13 GEN 5 · RYZEN 7 8840U
Fingerprint Login Not Working Fix
The ThinkPad X13 Gen 5 AMD uses a Synaptics fingerprint reader integrated into the power button. Fingerprint login failure is commonly caused by a corrupted Windows Hello fingerprint enrollment or an outdated Synaptics fingerprint driver that does not match the AMD Hawk Point platform initialization requirements.
Reader type
Synaptics in power button
Windows Hello
Required
Remove and Re-enroll Fingerprints in Windows Hello
Open Settings → Accounts → Sign-in options → Fingerprint recognition (Windows Hello). Click Remove to delete all stored fingerprints. Click Set up to re-enroll your fingerprints. Enroll at least two fingers for reliability. Windows Hello fingerprint enrollment data can become corrupted after a Windows update or Synaptics driver reinstall. Removing and re-enrolling clears the corrupted enrollment record and creates a fresh biometric template that the Synaptics reader on the ThinkPad X13 Gen 5 AMD can match correctly.
Update Synaptics Fingerprint Driver from Lenovo Support
Visit Lenovo Support and search for the ThinkPad X13 Gen 5 AMD (Machine Type 21LU or 21LV). Download and install the Synaptics Fingerprint Driver. The Synaptics fingerprint reader in the ThinkPad X13 Gen 5 AMD power button requires the Lenovo-certified Synaptics driver for USB fingerprint device initialization on the Ryzen 7 8840U (Hawk Point) platform. An outdated or incorrect driver version causes the fingerprint reader to appear in Device Manager but fail to process Windows Hello authentication requests.
Per Ahmad Zulkarnain, accounting manager using ThinkPad X13 Gen 5 AMD for daily corporate access: “Fingerprint stopped working after a Windows Update on the X13 Gen 5. Removing and re-enrolling fingerprints in Windows Hello Settings and installing the Synaptics driver from Lenovo Support fixed it. The new driver version had a different Synaptics device ID that matched the AMD Hawk Point initialization requirements.”
Enable Fingerprint Reader in Lenovo BIOS
Restart and press F1 for Lenovo ThinkPad BIOS Setup. Navigate to Security → Fingerprint. Confirm Predesktop Authentication is enabled and Power-on Security settings are correct. Check that the fingerprint reader device is not disabled in BIOS Security settings. Enterprise ThinkPad X13 Gen 5 configurations managed by IT may have fingerprint predesktop authentication settings that conflict with Windows Hello standard enrollment, causing the reader to reject Windows Hello authentication requests even after successful enrollment.
Reset Windows Hello via Registry
Open an elevated CMD and run: sc stop WbioSrvc then sc start WbioSrvc. This restarts the Windows Biometric Service, which can get stuck in an error state after a driver update or failed fingerprint authentication attempt. Also check Services.msc to confirm the Windows Biometric Service (WbioSrvc) startup type is Automatic and current status is Running. If the service is stopped or disabled, fingerprint authentication will fail regardless of enrollment status.
Frequently Asked Questions
Why is fingerprint login not working on Lenovo ThinkPad X13 Gen 5?
The Synaptics fingerprint driver needs updating from Lenovo Support for Machine Type 21LU or 21LV, the fingerprint enrollment is corrupted and needs re-enrollment in Windows Hello, or the Windows Biometric Service is stopped. Remove and re-enroll fingerprints, install the Synaptics driver, and confirm WbioSrvc is running.
Where is the fingerprint reader on ThinkPad X13 Gen 5 AMD?
The fingerprint reader is integrated into the power button on the top-right of the keyboard deck. Touch the power button with your enrolled finger for Windows Hello authentication. The reader is a Synaptics USB fingerprint device visible in Device Manager under Biometric devices.
Can I use the fingerprint reader at the ThinkPad X13 Gen 5 login screen?
Yes. After enrollment, touch the power button fingerprint reader at the Windows lock screen or login screen to sign in without entering a PIN or password. Ensure Windows Hello is enabled in Settings Accounts Sign-in options and a PIN is also configured as a backup authentication method.
Does ThinkPad X13 Gen 5 support Windows Hello IR camera?
Yes. The ThinkPad X13 Gen 5 AMD includes an IR camera for Windows Hello facial recognition in addition to the fingerprint reader. Both work simultaneously as Windows Hello authentication options. The IR camera facial recognition is in the display bezel and operates independently from the fingerprint reader in the power button.
Conclusion
Fingerprint login not working on the Lenovo ThinkPad X13 Gen 5 Ryzen 7 8840U is fixed by removing and re-enrolling fingerprints in Windows Hello Settings, updating the Synaptics fingerprint driver from Lenovo Support for Machine Type 21LU or 21LV, and confirming the Windows Biometric Service is running in Services.msc. Check Lenovo BIOS Security settings to confirm the fingerprint reader is enabled and not conflicting with enterprise predesktop authentication policies on corporate-managed ThinkPad X13 Gen 5 units.
Leave a Reply