Lenovo ThinkBook 14 Gen 6 Camera App Crashing Fix
Core Ultra 5 125H
Webcam fix
The Windows Camera app crashing on the Lenovo ThinkBook 14 Gen 6 (Core Ultra 5 125H) typically appears as the app opening briefly and then closing, or a black screen followed by a crash. This is most often caused by the camera driver conflicting with the Windows Camera app or camera permissions being misconfigured.
Check camera privacy permissions
Go to Settings → Privacy & security → Camera. Ensure Camera access is toggled On. Also confirm that Let apps access your camera is On and that the Camera app is specifically toggled On. A Windows Update can reset camera privacy permissions, causing the Camera app to crash on launch due to access denial.
Repair or reset the Camera app
Go to Settings → Apps → Installed apps → Camera → Advanced options. Click Repair first. If the Camera app still crashes, click Reset. The Reset option clears the app cache and settings without uninstalling it, which resolves crashes caused by corrupted app state on the ThinkBook 14 Gen 6.
Update the webcam driver from Lenovo Support
Go to Lenovo Support, find ThinkBook 14 Gen 6, and download the latest Integrated Camera driver. Uninstall the current driver from Device Manager → Cameras, then install the Lenovo version. The ThinkBook 14 Gen 6 uses an Intel ISP (Image Signal Processor) driver alongside the camera driver — download both the camera driver and Intel ISP driver from Lenovo Support.
Close competing camera applications
Only one application can access the camera at a time on Windows 11. If Microsoft Teams, Zoom, Google Meet, or any other video app has the camera open in the background, the Windows Camera app will crash when it tries to claim the camera. Close all other apps that may use the camera before opening the Camera app.
Check the camera switch or shortcut key
The ThinkBook 14 Gen 6 has a camera privacy shutter on the webcam module and an F-key shortcut to disable the camera. Press the camera toggle key (usually Fn + F8 or the key with a camera icon) to ensure the camera is not disabled at the firmware level. If the camera hardware is disabled by the physical shutter or key, the Camera app will crash or show a black screen even with permissions enabled.
Nurul, Petaling Jaya: “Camera app on my ThinkBook 14 Gen 6 kept crashing. Found that Teams had the camera locked in the background. Closing Teams and running the Camera app fixed it instantly without any driver changes needed.”
Frequently Asked Questions
What camera does the Lenovo ThinkBook 14 Gen 6 have?
The Lenovo ThinkBook 14 Gen 6 has an FHD (1080p) IR camera with a physical privacy shutter. The IR camera enables Windows Hello face recognition. The Intel ISP (Image Signal Processor) integrated in the Core Ultra 5 125H processes the camera image, which is why both the camera driver and the Intel ISP driver from Lenovo Support are needed for full functionality.
Can I use the ThinkBook 14 Gen 6 webcam in Teams and Zoom?
Yes. Ensure the camera driver is updated and that privacy permissions allow the specific app. In Teams or Zoom settings, select the Integrated Camera as the video source. If the camera shows a black image in video calls, the Intel ISP driver may be missing from Lenovo Support and needs to be installed separately.
Does the ThinkBook 14 Gen 6 support Windows Hello face recognition?
Yes. The IR camera supports Windows Hello face recognition. Set it up in Settings → Accounts → Sign-in options → Facial recognition. If Windows Hello face recognition is not available, ensure the Windows Hello Face Authentication driver is installed from Lenovo Support alongside the main camera driver.
Why does the camera show a green tint on the Lenovo ThinkBook 14 Gen 6?
A green tint in the camera image is typically caused by the Intel ISP driver processing a color calibration profile incorrectly. Update the Intel ISP driver from Lenovo Support. Also open the Camera app → Settings and reset all color adjustments to default. The Intel ISP driver update resolves most color calibration issues on this platform.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a range of Windows 10 and Windows 11 machines.
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