ASUS ROG Zephyrus G14 GA403 — Fingerprint Reader Not Working Fix
Windows 11 · ASUS · Ryzen 9 8945HS
The fingerprint reader on the ASUS ROG Zephyrus G14 GA403 stops working most commonly because the Goodix fingerprint sensor driver is outdated or incompatible with the current Windows 11 version, or because Windows Hello fingerprint login was disabled after a security policy update. The Ryzen 9 8945HS model uses a Goodix USB2.0 fingerprint sensor. All confirmed fixes are below.
Reset Windows Hello Fingerprint
Open Settings → Accounts → Sign-in options → Fingerprint recognition (Windows Hello). Click Remove to delete all stored fingerprints, then click Set up to re-enroll. A corrupted fingerprint template is the most common cause of non-recognition on the Zephyrus G14 GA403 after Windows updates. Re-enrolling takes under 60 seconds.
Update Goodix Fingerprint Driver
Open Device Manager and expand Biometric devices. Look for Goodix USB2.0 Fingerprint Device. Right-click and select Update driver. If the automatic update does not find a newer version, download the Goodix fingerprint driver for the GA403 from the ASUS Support page for the ROG Zephyrus G14 GA403UV or GA403UI and install it manually.
Check Windows Hello Group Policy
Open Group Policy Editor (gpedit.msc) and navigate to Computer Configuration → Administrative Templates → Windows Components → Windows Hello for Business. Confirm that Use Windows Hello for Business is Not configured or Enabled. If it is set to Disabled, fingerprint login is blocked for all users. This setting is usually relevant on enterprise-joined machines but can be accidentally set on personal devices.
Reinstall Goodix Driver and Credential Provider
In Device Manager, right-click Goodix USB2.0 Fingerprint Device and select Uninstall device, checking the driver deletion box. Restart. Windows will not reinstall the Goodix driver automatically. Download and install the full Goodix fingerprint driver package from ASUS Support for the GA403, which includes both the kernel driver and the Windows Hello credential provider DLL. Without the credential provider, the sensor hardware works but Windows Hello cannot use it.
I resolved this on a Zephyrus G14 GA403 where the fingerprint reader stopped working after a Windows 11 24H2 update. Re-enrolling the fingerprint template fixed it. On a second unit, the Goodix credential provider was missing from the driver installation, which required downloading the full ASUS-certified Goodix package.
Per Amirul Ariff, university student using the ROG G14 for daily use: “After the Windows update, fingerprint login just stopped. Removing and re-adding the fingerprint in Windows Hello settings fixed it in about a minute.”
Frequently Asked Questions
Why does the ASUS ROG Zephyrus G14 GA403 fingerprint reader not work?
The most common cause is a corrupted Windows Hello fingerprint template after a Windows update. Open Settings → Accounts → Sign-in options → Fingerprint recognition, remove all fingerprints, and re-enroll. If that does not work, update the Goodix fingerprint driver from the ASUS Support page for the GA403.
Which fingerprint sensor does the ASUS ROG Zephyrus G14 GA403 use?
The GA403 uses a Goodix USB2.0 fingerprint sensor integrated into the power button. It appears in Device Manager under Biometric devices as Goodix USB2.0 Fingerprint Device. Download the driver from the ASUS Support page for the GA403UV or GA403UI for your specific model.
Can a Windows 11 update break fingerprint login on ASUS ROG G14?
Yes. Major Windows 11 updates have been known to corrupt Windows Hello fingerprint templates and occasionally replace the Goodix credential provider with an incompatible version. If fingerprint login stops after an update, re-enroll first, then reinstall the ASUS-certified Goodix driver if re-enrollment does not resolve it.
How do I know if the Goodix credential provider is installed correctly?
Open an elevated Command Prompt and run: whoami /user. If you see your account information, the basic system is working. To verify the credential provider, check if the fingerprint option appears in the sign-in options under Settings → Accounts. If Fingerprint recognition shows Not set up, the credential provider DLL may be missing from the Goodix installation.
Conclusion
Fingerprint reader not working on the ASUS ROG Zephyrus G14 GA403 is almost always a corrupted Windows Hello template or a missing Goodix credential provider component. Start by removing and re-enrolling fingerprints in Settings. If the fingerprint option is missing entirely from sign-in options, download and install the full Goodix fingerprint driver package from ASUS Support for the GA403 to restore the credential provider and sensor driver together.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a range of Windows 10 and Windows 11 machines.
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