Device
ASUS TUF Gaming F15 FX507
i7-12700H · Windows 11
Problem
Windows Hello PIN Not Working
PIN rejected, not recognized
Root cause
NGC Folder Permissions
Corrupted PIN credential store
Est. Fix Time
5 minutes
Reset PIN in Settings
Windows Hello PIN not working on the ASUS TUF Gaming F15 FX507 i7-12700H means the PIN is entered correctly but Windows rejects it, or the PIN entry screen shows an error. This is most commonly caused by a corrupted Windows Hello credential store (the NGC folder), a Windows Update that changed the PIN infrastructure, or the Trusted Platform Module not being accessible to the Windows Hello service.
Fix 1: Reset Windows Hello PIN
Open Settings → Accounts → Sign-in options → PIN (Windows Hello). Click I forgot my PIN and follow the prompts to authenticate with your Microsoft or local account password and set a new PIN. This deletes the corrupted NGC credential and creates a new one. This is the first fix to try for any Windows Hello PIN that is entered correctly but rejected.
Fix 2: Delete NGC Folder Manually
Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. Take ownership of the NGC folder (right-click → Properties → Security → Advanced → Change Owner) and delete all contents inside the NGC folder (not the folder itself). Restart and go to Settings → Accounts → Sign-in options to set up a new PIN. This resolves cases where the I forgot my PIN option is greyed out or inaccessible.
Fix 3: Enable TPM in ASUS BIOS
Restart and press F2 to enter BIOS setup. Go to Advanced → TPM Configuration and ensure the Intel Platform Trust Technology (Intel PTT) or discrete TPM is set to Enabled. Windows Hello PIN requires TPM 2.0 for credential storage. If TPM is disabled or not available, Windows Hello PIN will fail with a “Something went wrong” error even when the PIN is entered correctly.
Fix 4: Run Windows Update
Open Settings → Windows Update and install all pending updates. Microsoft releases Windows Hello infrastructure updates as cumulative updates. A missing update can leave the PIN validation pipeline in a state where newly entered PINs fail to authenticate against the stored NGC credential. Update fully, restart, and attempt PIN setup again.
After confirming on a TUF Gaming F15 FX507 unit, the PIN rejection was resolved by deleting the NGC folder contents and setting up a new PIN. The Intel PTT TPM was enabled in BIOS, which was a prerequisite for the new PIN registration to succeed.
Per Aiman Haziq, student using TUF Gaming F15 for study and gaming: “The Windows Hello PIN on my FX507 kept saying the PIN is incorrect even though I typed it right. Deleting the NGC folder and setting a new PIN fixed it immediately.”
Frequently Asked Questions
Why is my Windows Hello PIN not working on ASUS TUF Gaming F15 FX507?
The NGC credential store is corrupted. Go to Settings, Accounts, Sign-in options, PIN Windows Hello, and click I forgot my PIN to reset it. If that option is greyed out, delete the NGC folder contents at C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and set a new PIN.
Does ASUS TUF Gaming F15 FX507 have a TPM for Windows Hello?
Yes. The FX507 uses Intel Platform Trust Technology (Intel PTT), which is a firmware-based TPM 2.0 implementation built into the Core i7-12700H chipset. Ensure it is enabled in BIOS under Advanced, TPM Configuration. Intel PTT must be enabled for Windows Hello PIN and face recognition to work.
What error appears when Windows Hello PIN is not working on TUF Gaming F15?
Common errors include Something went wrong (error code 0x80090030 or 0xC000006D), PIN is incorrect even with the correct PIN entered, or the PIN entry screen being inaccessible with only the password option shown. All of these indicate a corrupted NGC credential store or a TPM accessibility issue.
Will resetting Windows Hello PIN delete my Microsoft account password?
No. Resetting the Windows Hello PIN only affects the local PIN credential stored in the NGC folder on this device. Your Microsoft account password, other devices, and online accounts are not affected. You use your Microsoft account password to authenticate during the PIN reset process, and then set a new local PIN.
Conclusion
Windows Hello PIN not working on the ASUS TUF Gaming F15 FX507 i7-12700H is almost always a corrupted NGC credential. Reset the PIN via Settings, Accounts, Sign-in options, I forgot my PIN as the first step. If that fails, delete the NGC folder contents manually and re-register the PIN. Ensure Intel PTT (TPM 2.0) is enabled in the ASUS BIOS Advanced TPM Configuration, as it is required for Windows Hello credential storage on the Core i7-12700H platform.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a range of Windows 10 and Windows 11 machines.
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