ASUS Zenbook 14 UX3402 Intel Core Ultra 5 125H Airplane Mode Stuck On Fix

The ASUS Zenbook 14 UX3402 is a slim productivity laptop powered by the Intel Core Ultra 5 125H processor. Some users find that Airplane Mode gets stuck in the on position — Wi-Fi and Bluetooth cannot be re-enabled even after toggling the Airplane Mode switch off, and the toggle may appear greyed out or unresponsive.

This guide covers the most reliable fixes for Airplane Mode stuck on the ASUS Zenbook 14 UX3402.

Why Airplane Mode Gets Stuck

• Windows radio management service in a broken state
• Registry entry forcing Airplane Mode on
• Intel Wi-Fi driver conflict after a Windows Update
• Physical RF kill switch or keyboard shortcut locked in airplane mode
• Group Policy or MDM configuration enforcing the radio state

Step-by-Step Fixes

Fix 1: Toggle Using the Keyboard Shortcut

The ASUS Zenbook keyboard shortcut can override the Windows Airplane Mode toggle:

1. Press Fn + F2 to toggle the Wi-Fi radio on or off.
2. If this does not change the Airplane Mode state, proceed to the next fix.

Fix 2: Restart the Radio Management Service

The Windows Radio Management service controls airplane mode and can get stuck:

1. Press Win + R, type services.msc, and press Enter.
2. Find Radio Management Service, right-click it, and select Restart.
3. Return to Settings > Network & internet and toggle Airplane Mode off.

Fix 3: Fix the Airplane Mode Registry Key

A stuck registry value can force Airplane Mode regardless of the toggle:

1. Press Win + R, type regedit, and navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\RadioManagement\SystemRadioState.
2. Change the value to 0 (radio on) if it is set to 1.
3. Also check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WlanSvc\Interfaces and confirm radio state values are set correctly.
4. Restart the laptop.

“Restarting the Radio Management service in services.msc fixed the stuck airplane mode without a full restart. The toggle became responsive immediately after the service restarted.”
— Hafizul, network administrator

Fix 4: Reinstall the Intel Wi-Fi Driver

A broken Wi-Fi driver can prevent the radio toggle from functioning:

1. Open Device Manager and expand Network adapters.
2. Right-click the Intel Wi-Fi adapter, select Uninstall device, and check the box to delete the driver software.
3. Restart — Windows will reinstall a basic driver.
4. Then install the ASUS-specific Intel Wi-Fi driver from the ASUS Support page for the UX3402.

Fix 5: Run the Network Troubleshooter

The Windows network troubleshooter can detect and reset stuck radio states:

1. Open Settings > System > Troubleshoot > Other troubleshooters.
2. Click Run next to Internet Connections.
3. Follow the prompts. The troubleshooter will attempt to reset the radio management subsystem.

Frequently Asked Questions