Dell XPS 13 Plus 9320 Intel Core i7-1360P Haptic Touchpad Not Responding Fix

The Dell XPS 13 Plus 9320 features a haptic touchpad that uses vibration feedback instead of a physical click mechanism. When the haptic touchpad stops responding to taps or clicks, or the feedback motor no longer vibrates, it can make the entire touchpad feel broken — even though it may still track finger movement correctly.

This guide walks through the most effective fixes for haptic touchpad not responding on the Dell XPS 13 Plus 9320 with the Intel Core i7-1360P processor.

Why the Haptic Touchpad Stops Responding

• Haptic driver not loaded or corrupted after a Windows Update
• Touchpad disabled via keyboard shortcut or in Device Manager
• BIOS setting for haptic feedback incorrectly configured
• Windows precision touchpad settings reset to incompatible state
• Firmware bug requiring a Dell BIOS update

Step-by-Step Fixes

Fix 1: Re-enable the Touchpad

The touchpad may have been accidentally disabled:

1. Press Fn + F3 (or the touchpad icon key) to toggle the touchpad on.
2. Also go to Settings > Bluetooth & devices > Touchpad and confirm the touchpad toggle is On.

Fix 2: Update the Haptic Touchpad Driver

Dell ships a specific driver for the XPS 13 Plus haptic touchpad. The generic Windows HID driver does not support haptic feedback:

1. Open Device Manager and expand Human Interface Devices and Mice and other pointing devices.
2. Uninstall any existing touchpad driver entries.
3. Visit the Dell Support page with your Service Tag and download the touchpad driver for the XPS 9320.
4. Install and restart. The haptic feedback should be restored.

Fix 3: Adjust Haptic Sensitivity in Dell Peripheral Manager

Dell Peripheral Manager or Dell Touchpad Settings controls the haptic click strength:

1. Open Dell Peripheral Manager from the Start menu or system tray.
2. Navigate to Touchpad settings.
3. Adjust the Click feel or Haptic intensity slider to a stronger setting.
4. Test the click feedback after each adjustment.

“A Windows Update removed the Dell haptic touchpad driver and replaced it with a generic one. Reinstalling from the Dell Support page with my Service Tag brought back the click feedback immediately.”
— Dinie, software consultant

Fix 4: Update the BIOS

Dell has released BIOS updates for the XPS 13 Plus 9320 that fix haptic touchpad initialization issues. Run Dell Command Update to find and install the latest BIOS. The laptop will restart to apply it.

Fix 5: Reset Windows Precision Touchpad Settings

1. Open Settings > Bluetooth & devices > Touchpad.
2. Scroll down and click Reset your touchpad.
3. This clears any corrupted gesture or sensitivity settings.
4. Reconfigure your preferred sensitivity and gesture settings after the reset.

Frequently Asked Questions