Dell XPS 13 Plus 9340 Intel Core Ultra 7 165H Touchpad Not Working Fix Windows 11

The touchpad on your Dell XPS 13 Plus 9340 Intel Core Ultra 7 165H does not respond to finger touch or clicking, the haptic feedback has stopped working, or the cursor moves erratically. The Dell XPS 13 Plus 9340 uses a unique haptic touchpad that requires Dell-specific drivers for both cursor tracking and click simulation to function correctly.

This guide covers touchpad enable settings, Dell haptic touchpad driver installation, and precision touchpad calibration for the Dell XPS 13 Plus 9340 Intel Core Ultra 7 165H in Windows 11.

“XPS 13 Plus 9340 touchpad stopped working after Windows update. No response at all. Dell SupportAssist found and installed Dell Precision Touchpad driver update. Touchpad and haptic click feedback restored completely.” – Ridzwan, startup founder from Mont Kiara

Why Touchpad Does Not Work on Dell XPS 13 Plus 9340

The Dell XPS 13 Plus 9340 haptic touchpad differs from conventional touchpads – it has no physical hinge and uses a vibration motor to simulate the click sensation. This haptic mechanism requires the Dell Precision Touchpad driver for Windows to understand the touchpad hardware capabilities. After Windows Update, the generic Microsoft HID touchpad driver can replace the Dell-specific Synaptics or Dell Precision driver, disabling haptic click feedback and potentially reducing gesture support. The F9 key on the XPS 13 Plus also provides a direct touchpad toggle that can accidentally disable it.

• F9 touchpad toggle key accidentally pressed – touchpad disabled via dedicated function key
• Windows Update replacing Dell Precision Touchpad driver with generic HID touchpad driver
• Dell haptic touchpad firmware update required for Windows 11 compatibility
• Touchpad disabled in Windows Settings – Bluetooth and devices – Touchpad toggle

Fix 1 – Press F9 to Toggle Touchpad

Locate the F9 key on the XPS 13 Plus 9340 keyboard – it has a touchpad icon. Press F9 once. If the touchpad was disabled via this key, a brief notification appears in the corner showing touchpad enabled or disabled status. The F9 toggle is accessible even when the touchpad is disabled, allowing re-enabling without a mouse. After pressing F9, test the touchpad immediately. If the touchpad activates, the issue was accidental key press rather than a driver problem. Set the Fn key function mode in BIOS if F9 triggers the touchpad toggle unintentionally during normal typing.

Fix 2 – Install Dell Haptic Touchpad Driver

Go to dell.com/support, enter XPS 13 Plus 9340 service tag, and download Dell Precision Touchpad driver or Synaptics Touchpad driver from the Input or Mouse, Keyboard, and Input Devices category. Install the downloaded driver and restart. The Dell XPS 13 Plus 9340 haptic touchpad requires Dell-qualified driver that includes the haptic actuator control interface – without this driver, the touchpad may detect touch but produce no haptic click feedback, making it feel unresponsive even when cursor tracking still functions.

Enable Touchpad in Windows Settings

Go to Settings – Bluetooth and devices – Touchpad. Verify the Touchpad toggle is On. Some Windows Update operations reset touchpad to Off when they reinstall the input device driver stack. If the toggle was off, enable it and test immediately. Also check Leave touchpad on when a mouse is connected option – if a mouse is connected via Bluetooth or USB, some configurations automatically disable the touchpad to prevent accidental input during mouse use, and this setting overrides the manual toggle on the Dell XPS 13 Plus 9340.

Fix 3 – Dell Touchpad Haptic Calibration

After driver installation, right-click the Dell Touchpad icon in system tray (or access via Settings – Bluetooth – Touchpad – Additional settings). Adjust haptic click intensity between Light, Medium, and Firm settings. If haptic click is registered but too weak or feels different after driver reinstallation, recalibrating to your preferred haptic intensity setting in Dell Touchpad software restores the click experience. Also enable or disable Palm Rejection if cursor movement during typing causes touchpad activation problems on the XPS 13 Plus 9340.

Fix 4 – Update XPS 13 Plus 9340 BIOS and Firmware

Open Dell SupportAssist and run system scan. Install available BIOS and firmware updates for the XPS 13 Plus 9340. The haptic touchpad firmware update may be listed as a separate item in SupportAssist driver updates. Touchpad firmware updates improve Windows 11 haptic pattern recognition and gesture detection accuracy for the XPS 13 Plus 9340 haptic mechanism. After all firmware and BIOS updates complete, Dell SupportAssist recommends a restart – restart immediately and test the touchpad before installing any additional Windows Updates that might replace the freshly installed Dell drivers.

Frequently Asked Questions

Why is touchpad not working on Dell XPS 13 Plus 9340?

F9 key toggled it off (most common), or Windows Update replaced Dell haptic driver with generic HID driver. Press F9 first, then install Dell Precision Touchpad driver from Dell Support.

How do I enable touchpad on Dell XPS 13 Plus 9340?

Press F9 key (touchpad icon). Check Settings – Bluetooth – Touchpad toggle. Install Dell Precision Touchpad driver from Dell SupportAssist or Dell Support site.

Does Dell XPS 13 Plus 9340 have haptic touchpad?

Yes – no physical click mechanism, uses vibration motor for click simulation. Requires Dell-specific haptic driver for click feedback to function.

How do I calibrate Dell XPS 13 Plus 9340 haptic touchpad?

Dell Touchpad system tray icon – adjust haptic click strength between Light, Medium, Firm. Palm Rejection and gesture settings also adjustable.

Conclusion

Dell XPS 13 Plus 9340 Intel Core Ultra 7 165H touchpad not working in Windows 11 is resolved by pressing F9 to re-enable the touchpad if accidentally toggled off. Dell Precision Touchpad driver installation from Dell Support restores haptic click feedback and full gesture support when Windows Update replaced the Dell-specific driver with a generic HID driver. Dell SupportAssist firmware and BIOS updates improve haptic touchpad hardware compatibility with Windows 11 for reliable click simulation on the XPS 13 Plus 9340 haptic panel.