HP Envy 17 17-cr0 Bluetooth Keeps Disconnecting Fix
HP Envy 17 (Core i7-1355U) · Windows 11 · Intel Bluetooth. Follow each step in order until the disconnections stop.
Update the Intel Bluetooth driver Most common
Go to the HP Support page, enter HP Envy 17 17-cr0, and download the latest Intel Wireless Bluetooth driver. Run the installer and restart. Outdated Bluetooth drivers are responsible for random disconnections in the majority of cases on this model.
Disable Bluetooth adapter power management
Open Device Manager → Bluetooth, right-click Intel Wireless Bluetooth, choose Properties → Power Management. Uncheck Allow the computer to turn off this device to save power. This prevents Windows from cutting the Bluetooth connection during idle periods.
Switch to a Balanced or High Performance power plan
Go to Control Panel → Power Options and select Balanced or High Performance. The Power Saver plan aggressively reduces power to wireless adapters, which often causes Bluetooth to cut out during audio streaming or file transfers.
Run the Bluetooth troubleshooter
Open Settings → System → Troubleshoot → Other troubleshooters. Run the Bluetooth troubleshooter. While it does not always fix the root cause, it can reset the Bluetooth stack and clear temporary pairing state issues.
Remove and re-pair all Bluetooth devices
In Settings → Bluetooth & devices, click the three-dot menu next to each paired device and choose Remove device. Then re-pair from scratch. Corrupted pairing records can cause intermittent drops even with a good driver installed.
Install all pending Windows Updates
Go to Settings → Windows Update and install any pending updates, including optional driver updates. Microsoft sometimes ships Bluetooth stack fixes as cumulative updates separate from OEM driver releases.
Amirah, Petaling Jaya: “My Bluetooth headset kept dropping every few minutes. Disabling power management on the Intel adapter and updating the driver from HP Support solved it completely. No disconnects since.”
Frequently Asked Questions
Why does Bluetooth disconnect every few minutes on the HP Envy 17?
The most common cause is Windows power management turning off the Bluetooth adapter to save energy. Disabling the power management option in Device Manager Properties for the Intel Bluetooth adapter is usually the fastest fix.
Does Wi-Fi interference affect Bluetooth stability?
Yes. Bluetooth and 2.4 GHz Wi-Fi share the same frequency band and can interfere with each other. Connecting your router on the 5 GHz band reduces this overlap and often improves Bluetooth reliability.
Should I use HP Support Assistant to update Bluetooth drivers?
HP Support Assistant is a good starting point, but it may not always have the absolute latest version. Check the HP Support page directly and compare version numbers to ensure you have the most current Intel Bluetooth driver.
Will resetting network settings fix Bluetooth disconnections?
A network reset (Settings → Network & Internet → Advanced network settings → Network reset) clears all adapter settings and can resolve persistent Bluetooth issues when driver reinstallation alone does not help. Note that it also removes saved Wi-Fi passwords.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a range of Windows 10 and Windows 11 machines.
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