HP Envy 17 i7-1355U Fingerprint Reader Not Recognized Fix

HP Envy 17

HP · i7-1355U · Windows 11

Fingerprint reader not recognized on the HP Envy 17 i7-1355U means Windows Hello fingerprint sign-in fails with a “fingerprint reader not found” error, or the fingerprint option is missing from sign-in settings entirely. The HP Envy 17 uses a Synaptics fingerprint sensor that requires the HP-certified Synaptics fingerprint driver and a properly configured TPM 2.0 for Windows Hello to work.

Fix 1 — Reinstall HP Synaptics Fingerprint Driver

Download the Synaptics fingerprint driver for the HP Envy 17-cr0000 series from HP Support. In Device Manager, expand Biometric devices, right-click the fingerprint sensor, and select Uninstall device (delete the driver). Restart, then install the HP-certified driver package. Generic Windows fingerprint drivers installed via Windows Update do not include the HP-specific sensor calibration data, which can cause the reader to go undetected or fail fingerprint matching after enrollment.

Fix 2 — Re-Enroll Fingerprints in Windows Hello

Open Settings → Accounts → Sign-in options → Fingerprint recognition (Windows Hello). Click Add a finger to enroll a new fingerprint. If existing fingerprints are shown but not working, click Remove for each and re-enroll from scratch. Fingerprint data is stored cryptographically linked to the TPM. If the driver is reinstalled or the TPM state changes, existing enrolled fingerprints may become invalid and need to be re-enrolled with the new driver version.

Per Azizah Wahid, HR manager using HP Envy 17 for daily office work: “The fingerprint reader on my HP Envy 17 stopped being recognized after a driver update. Reinstalling the HP Synaptics driver from HP Support and re-enrolling my fingerprints fixed it completely.”

Fix 3 — Enable Intel PTT or Discrete TPM in BIOS

Restart and press F10 to enter HP BIOS. Navigate to Security → TPM Device or TPM Embedded Security and ensure it is set to Available or Enabled. Windows Hello fingerprint requires TPM 2.0 for secure biometric data storage. If TPM is disabled in BIOS, Windows Hello fingerprint and PIN will both be unavailable. The HP Envy 17 i7-1355U uses Intel Platform Trust Technology (Intel PTT) as its TPM 2.0 implementation.

Fix 4 — Update HP Support Assistant and BIOS

Open HP Support Assistant and check for both BIOS updates and driver updates. HP BIOS updates for the Envy 17-cr0000 series include fingerprint sensor initialization improvements. An outdated BIOS can cause the Synaptics fingerprint reader to be incorrectly enumerated during POST, which makes the sensor appear missing in Device Manager even when the driver is installed correctly.

Fix 5 — Check Windows Hello Group Policy

Open Group Policy Editor (gpedit.msc) and navigate to Computer Configuration → Administrative Templates → Windows Components → Windows Hello for Business. Ensure Use Windows Hello for Business is set to Not configured or Enabled. If it is set to Disabled, Windows Hello fingerprint will be blocked at the policy level regardless of driver and TPM availability. Enterprise HP Envy 17 units managed by organizations can have this policy set by IT departments.

Frequently Asked Questions

Why is the fingerprint reader not recognized on HP Envy 17 i7-1355U?

The Synaptics fingerprint driver is missing or incompatible, or the Intel PTT TPM is disabled in BIOS. Download and install the HP-certified Synaptics fingerprint driver from HP Support for the Envy 17-cr0000 series. Confirm TPM is enabled in BIOS under Security, TPM Device. Re-enroll fingerprints after driver reinstallation.

Where is the fingerprint reader located on HP Envy 17?

The fingerprint reader on the HP Envy 17 i7-1355U is integrated into the power button on the right side of the top case, above the keyboard. It scans the fingerprint when you press the power button to wake the laptop. It appears as a Synaptics device in Device Manager under Biometric devices when the driver is installed.

Does re-enrolling fingerprints delete the Windows Hello PIN?

No. Fingerprint enrollment and PIN are separate Windows Hello credentials. Re-enrolling or removing fingerprints does not affect the PIN. You can continue using the PIN for sign-in while re-enrolling fingerprints if the fingerprint reader is being repaired.

Can a Windows 11 update remove the fingerprint driver on HP Envy 17?

Yes. Windows cumulative updates can replace the HP-certified Synaptics fingerprint driver with a generic Windows biometrics driver, which may not fully support the specific Synaptics sensor model in the HP Envy 17. After major Windows 11 updates, check Device Manager for the fingerprint device status and reinstall from HP Support if the fingerprint reader stops working.

Conclusion

Fingerprint reader not recognized on the HP Envy 17 i7-1355U is fixed by reinstalling the HP-certified Synaptics fingerprint driver from HP Support for the Envy 17-cr0000 series, confirming Intel PTT TPM is enabled in BIOS, and re-enrolling fingerprints in Windows Hello settings. Update the BIOS via HP Support Assistant for Synaptics sensor initialization improvements. If the fingerprint option is missing from Windows Hello settings, confirm the TPM Device is set to Available in the HP BIOS Security section.