Fix: Install HP Webcam Driver from HP Support
Download the HP TrueVision Camera driver for the HP Pavilion 15 from HP Support. Enter the HP Pavilion 15 model number and find the Camera driver under All Drivers. The HP-certified webcam driver includes the correct USB device configuration for the HP TrueVision camera module and the HP Camera app integration required for automatic lighting adjustment and face tracking features. A generic Windows USB camera driver may detect the webcam but produce a black screen due to missing HP-specific camera initialization parameters.
Fix: Reinstall HP Pavilion 15 Camera in Device Manager
Open Device Manager → Cameras. If the HP TrueVision camera appears with a yellow warning, right-click → Uninstall device (check delete driver software). Restart the HP Pavilion 15. Windows will automatically reinstall the camera with a generic driver. Then install the HP-certified camera driver from HP Support. If the camera does not appear under Cameras or Imaging devices at all, expand Universal Serial Bus controllers and look for Unknown Device. Right-click and Update driver for the unknown USB device to identify the camera hardware.
Per Norfazilah Hamdan, teacher using HP Pavilion 15 Core i5-1335U for remote parent meetings: “Camera showed black screen in Teams on the HP Pavilion 15. Checked the Settings Privacy and security Camera page and the Teams app was not allowed to access the camera. Enabling camera access for Teams fixed the black screen immediately. A Windows update had reset the app camera permission.”
Fix: Update HP BIOS
Download the latest BIOS for the HP Pavilion 15 from HP Support. BIOS updates include camera hardware detection firmware and USB initialization sequences that bring the HP TrueVision camera module online during boot. An outdated BIOS can cause the camera to fail to enumerate on the USB bus during system startup, making the camera invisible to Device Manager and all applications until the BIOS EC firmware is updated for the Core i5-1335U Raptor Lake-U platform.
Frequently Asked Questions
Why is the webcam not working on HP Pavilion 15 Core i5-1335U?
Physical camera privacy switch is in disabled position, Windows camera privacy setting blocks app access, or HP webcam driver is missing. Check the physical privacy switch, enable camera access in Settings Privacy and security Camera, install the HP TrueVision camera driver from HP Support, and update BIOS for camera USB enumeration fixes.
Does HP Pavilion 15 have a physical camera privacy switch?
Some HP Pavilion 15 models have a dedicated camera kill switch on the side of the chassis or a Fn key combination that disables the camera hardware at the circuit level. Check the left and right sides of the Pavilion 15 for a sliding switch and the keyboard for a camera icon on function keys. When the privacy switch disables the camera, it removes camera hardware from the USB bus and no software driver change will restore it until the switch is toggled back.
Why does the HP Pavilion 15 webcam show a black screen in Zoom?
The Zoom app does not have camera access permission in Windows Settings, the HP TrueVision driver is missing and using a generic driver that lacks HP camera initialization, or another application has exclusive camera control. Open Settings Privacy and security Camera, scroll down to Let apps access your camera and confirm Zoom is listed and enabled. Also close all other camera applications before opening Zoom to release exclusive camera access.
Can I use an external USB webcam with HP Pavilion 15 Core i5-1335U?
Yes. Any USB webcam is compatible with the HP Pavilion 15 USB-A ports. Plug in the USB webcam and Windows will install a generic UVC driver automatically. In video call applications, open camera settings and select the external USB webcam from the camera device list. The external USB webcam does not require any additional driver installation on Windows 11 as all standard USB Video Class cameras use the built-in Windows UVC driver.
Conclusion
Webcam not working on the HP Pavilion 15 Core i5-1335U is fixed by checking the physical camera privacy switch position, enabling camera access in Windows Settings Privacy and security for the specific application, installing the HP TrueVision camera driver from HP Support, and updating BIOS for camera USB enumeration firmware improvements. The Windows camera privacy settings are reset by Windows feature updates and must be reconfigured for each application that uses the HP Pavilion 15 webcam.
Ryan holds a Computer Science degree and has over 20 years of hands-on experience with PC hardware, software, and driver troubleshooting. He is the author behind softwaredriverdownload.com, where he helps everyday users fix driver issues quickly and accurately. Ryan has personally tested most of the fixes on this site across a range of Windows 10 and Windows 11 machines.
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