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HP ProBook 450 G10 Intel Core i5 1335U Fingerprint Reader Not Working Fix Windows 11

HP ProBook 450 G10 — Fingerprint Reader Not Working

Why it happens

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Windows 11 security update replaced the biometric driver with an incompatible version

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Fingerprint service stopped or disabled in Windows Services

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HP Wolf Security enterprise policy blocking biometric login

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Corrupted fingerprint database requiring re-enrollment

HP ProBook 450 G10 fingerprint reader not working Windows 11

How to fix

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Download and reinstall the biometric driver from HP Support using your ProBook 450 G10 serial number

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Enable Windows Biometric Service: Win + R → services.msc → set Windows Biometric Service to Automatic → Start

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Remove all enrolled fingerprints in Settings → Accounts → Sign-in options and re-enroll after driver reinstall

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Contact IT admin to check if HP Wolf Security policy is blocking biometric authentication on managed devices

“Reinstalling the biometric driver from HP Support and re-enrolling fingerprints fixed the reader on my ProBook 450 G10.” — Rashid, Penang

HP ProBook fingerprint biometric driver Windows 11 fix
Windows 11 sign-in options Windows Hello fingerprint setup
About the Author
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.

Frequently Asked Questions

Why is the fingerprint reader not working on HP ProBook 450 G10?

A Windows 11 security update or HP driver update can reset biometric driver compatibility, requiring the Validity or Synaptics fingerprint driver to be reinstalled from HP Support.

How do I re-enroll fingerprints on HP ProBook 450 G10?

Go to Settings → Accounts → Sign-in options → Windows Hello Fingerprint. Remove all fingerprints and re-enroll after reinstalling the biometric driver.

Does HP Wolf Security affect fingerprint on ProBook 450 G10?

Yes. HP Wolf Security policies can lock the fingerprint sensor. Check with your IT administrator if the ProBook is managed by a company device policy.

Which fingerprint driver does HP ProBook 450 G10 use?

The ProBook 450 G10 uses either a Validity or Synaptics fingerprint sensor depending on the configuration. Download the correct biometric driver from HP Support using your serial number.

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