Lenovo ThinkPad P14s Gen 5 Intel Core Ultra 7 155U Fingerprint Not Enrolling Fix Windows 11

Q: How do I remove old fingerprints on ThinkPad P14s Gen 5?

Settings, Accounts, Sign-in options, Windows Hello Fingerprint, Remove. After removing all stored prints, restart and click Set up to enroll new fingerprints.

Q: Does Lenovo Vantage affect fingerprint on ThinkPad P14s Gen 5?

Yes. Running System Update in Lenovo Vantage can push the correct Goodix fingerprint driver automatically, which is the easiest fix for enrollment failures.

Windows 11

The fingerprint sensor on the Lenovo ThinkPad P14s Gen 5 accepts finger scans during enrollment but fails to save the fingerprint, showing an error or looping back to the start. The Intel Core Ultra 7 155U model uses a Goodix sensor that requires a specific Lenovo-supplied biometric driver to complete enrollment through Windows Hello.

Fix 1 — Run System Update in Lenovo Vantage

Open Lenovo Vantage → System Update → Check for updates. Install all available driver updates, especially any listed under Biometrics or Security. Restart and try fingerprint enrollment again. Lenovo Vantage delivers the correct Goodix driver version for the P14s Gen 5.

Fix 2 — Reinstall Goodix Fingerprint Driver

Device Manager → Biometric devices → right-click Goodix Fingerprint → Uninstall device. Download the Goodix or fingerprint driver from Lenovo Support for ThinkPad P14s Gen 5. Install and restart.

Lenovo ThinkPad P14s Gen 5 Goodix fingerprint driver Device Manager fix

Fix 3 — Clear Fingerprint Data and Re-Enroll

Settings → Accounts → Sign-in options → Windows Hello Fingerprint → Remove all stored fingerprints. Restart the laptop. After restarting, click Set up and follow the enrollment wizard, swiping each finger multiple times when prompted.

Fix 4 — Check Windows Biometric Service

Press Win + R → type services.msc → find Windows Biometric Service. Ensure it is set to Automatic (Delayed Start) and click Start if it is stopped. This service must be running for Windows Hello fingerprint enrollment to work.

“Running Lenovo Vantage System Update pushed the correct Goodix driver and fingerprint enrollment worked on my ThinkPad P14s Gen 5 immediately after.” — Shahrul, Subang Jaya

Lenovo ThinkPad P14s Gen 5 Windows Hello fingerprint enroll Windows 11 fix

About the Author
Ryan holds a Computer Science degree and has spent over 15 years troubleshooting Windows hardware and driver issues across major laptop brands. He writes practical, step-by-step guides for everyday users at softwaredriverdownload.com.

Frequently Asked Questions

Why does fingerprint not enroll on Lenovo ThinkPad P14s Gen 5?

The ThinkPad P14s Gen 5 uses a Goodix fingerprint sensor. After a Windows 11 update, the Goodix biometric driver may be replaced by an incompatible version that blocks enrollment. Reinstalling the Goodix driver from Lenovo Support resolves this.

How do I remove old fingerprints on ThinkPad P14s Gen 5?

Settings → Accounts → Sign-in options → Windows Hello Fingerprint → Remove. After removing all stored prints, restart and then set up new fingerprints by clicking Set up.

Can TPM issues prevent fingerprint enrollment on ThinkPad P14s Gen 5?

Yes. Windows Hello stores fingerprint data in the TPM chip. If TPM is in an error state, enrollment fails. Run tpm.msc in Windows Search to check TPM status. If it shows an error, clearing and reinitialising the TPM may help.

Does Lenovo Vantage affect fingerprint on ThinkPad P14s Gen 5?

Lenovo Vantage manages device drivers including the biometric driver. Running a System Update in Lenovo Vantage can push the correct Goodix fingerprint driver automatically, which is the easiest fix for enrollment failures.

Posted

September 14, 2026

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